Terms and Conditions
Last updated: August 2026
These Terms & Conditions explain how Home Planet Tech provides its services. They are designed to be fair, clear and straightforward for everyone.
By booking a home visit or using the services of Home Planet Tech, you agree to these terms.
About Home Planet Tech
Home Planet Tech is a home technology support, coaching and tuition service based in Reading, Berkshire, providing friendly home visits across Reading and the surrounding areas.
Services
Home Planet Tech provides support, coaching and tuition for a wide range of home technology, including computers, laptops, tablets, smartphones, printers, Wi-Fi, smart home devices and other everyday technology.
Every visit is tailored to the customer's individual needs. While every effort is made to resolve problems during a visit, some issues may require additional appointments or may be outside the scope of the service.
Home Visits
Appointments take place in your home at a mutually agreed date and time.
Please ensure there is reasonable access to the equipment requiring assistance and that any passwords or login details needed are available where possible.
Booking & Cancellation
Appointments may be cancelled or rescheduled at any time up to 24 hours before the agreed appointment.
If you need to cancel with less than 24 hours' notice, please get in touch as soon as possible. Every situation is different, and reasonable discretion will always be used where circumstances are outside your control.
Pricing & Payment
Prices are shown on the Home Planet Tech website and are intended as a guide.
Some visits may take more or less time depending on the complexity of the work and the number of tasks involved. Where possible, an estimate will be discussed before work begins.
Payment is requested after the appointment has been completed.
Accepted payment methods will be confirmed during or after your visit.
Customer Satisfaction
Your satisfaction is important.
If something isn't quite right, please let me know as soon as possible. I'll always do my best to put things right and ensure you're happy with the service you've received.
No Fix, No Fee
If I'm unable to resolve the original problem and no meaningful service or advice has been provided during the visit, you won't be charged.
Sometimes, even if a fault can't be completely resolved due to a hardware failure or another issue outside my control, I may still be able to diagnose the cause, recover important data, recommend the best next steps or help improve the situation. In these cases, I will always discuss the outcome with you and make sure you're happy before any payment is requested.
Limitations
While every reasonable effort is made to diagnose and resolve technical problems, Home Planet Tech cannot guarantee that every issue can be repaired or that every device can be restored to full working order.
Some problems are caused by hardware faults, manufacturer limitations, software bugs or third-party services that are outside my control.
Advice and recommendations are provided in good faith based on the information available at the time.
Data & Backups
Although every care is taken when working on your devices, customers remain responsible for ensuring important data is backed up wherever possible before work begins.
If you are unsure how to back up your data, I'm happy to advise or help with this as part of the service.
Liability
Home Planet Tech accepts no responsibility for loss of data, software issues or hardware failures that are outside reasonable control.
Nothing in these Terms & Conditions affects your statutory rights under UK law.
Privacy
Any personal information collected while providing services is handled in accordance with the Home Planet Tech Privacy Policy.
Respect & Courtesy
Home Planet Tech is built on friendly, patient and respectful support, and I aim to make every customer feel comfortable asking questions, no matter how big or small.
In return, I ask that customers treat me with the same courtesy and respect. In the unlikely event of abusive, threatening or discriminatory behaviour I reserve the right to end a visit or decline future work.
Thankfully, this is something I've never encountered (so far), and I look forward to helping every customer in a positive and welcoming environment.
The Home Planet Tech Promise
Home Planet Tech was founded on a simple belief: technology should make life easier, not more stressful.
Every visit is guided by three simple principles:
🔧 Fix
Solve the problems that are causing frustration and get your technology working the way it should.
🎓 Learn
Help you understand your technology, answer your questions and build confidence through friendly coaching and tuition.
😊 Enjoy
Help you get more from your devices, discover useful new skills and enjoy technology with confidence.
Whether I'm fixing a problem, teaching something new or simply offering advice, my goal is always the same: to help you feel less stressed, more confident and better equipped to enjoy the technology you use every day.
Thank you for choosing Home Planet Tech. I look forward to helping you take the stress out of tech.
Contact
If you have any questions about these Terms & Conditions, please get in touch.
Home Planet Tech
📍 Reading, Berkshire
📧 contact@homeplanet-tech.co.uk
📞 07792 560 745